PRIVACY POLICY

We understand that as customer you would want to know how Mydollishhair assures the privacy of our customers. This policy sets out the basis on which personal information about you may be collected and used when you use ( whether to just browse or to make a purchase). This goes for the following website and/or social media channels: www.mydollishhair.com and on our mobile with us on Mydollishhair’s official Instagram, Twitter and Youtube account and purchase Mydollishhair items from the site. By using the site, registering a Mydollishhair account, interacting with us on Social Media you are accepting and consenting to the terms of this policy.

Mydollishhair (company number 62989480) are the owners and operators of the site and the relevant accounts on the Social Media. In these terms referred to as “we”, “us”, “our” and “Mydollishhair”. We are committed to maintaining your privacy. We reserve the right to amend these terms from time to time. The terms were most recently updated on December 6th of 2020.

The below will help to guide you about the rights that you have. We will explain about the way we collect data, where you can find specific information about the information we collection about you and why we’re collecting it.

1. Most of the information, you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site to purchasing and registering for an account.

When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.

We may also receive information from you via participating in any feedback questionnaires around your shopping experience with us or from any communication you may have with our customer services team.

2. We collect device specific information which can include the model, operating system, unique device identifiers and mobile network information.

3. When you use our website or services, we automatically collect and store certain information in our server logs. This information can include details of what your search for, you internet protocol address (IP), device information such as operating system, browser language and date/time of any requests you make.

4. When shopping or engaging with our services we may use your IP address or location services from your device to geo-locate your location. We do this to ensure we’re providing you with a relevant and optimum shopping experience with regards to everything from showing you the correct prices for your country, delivery methods and address options.

5. There is a possibility that we may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience when shopping with us.

6. Our website uses cookies to identify customers, the type of devices they’re engaging with us from and their actions.

7. We, of course, use your address and contact data to ensure we can deliver all your products you purchase with us to your front door as soon as possible We will also send you e-mails to provide you with updates on your order. On this, we also share selected information with our trusted courier partner(s), so they can also keep you updated on your parcels progress.

8. Of course, with your permission, we will keep you up to date with the latest news and offers. We can contact you via e-mail or text. You can, of course, edit your marketing preferences or choose to opt out any time.

9. We use a secure storage method called tokenization which means no one can see or copy your details. If the option is selected you can request us to save your card details for future use.

10. To make sure our customers and services are protected, we use data to prevent fraud and malicious activity. That means using your IP address, device information and address data.

11. Due to your purchase history it allows us to see what you like. We will use that information to show you more of what you like.

12. When contacting our customer service with a complaint or an issue, we will save that information for future endeavors. We may also use this to improve our team and ensure to answer questions in our best abilities, in a correct and efficient fashion.

13. Cookie information provides us an personalized user experience for the customers. Cookie information allows us to improve the quality of our services and provide customers with the most relevant content.

14. Advertising is very important to us. With this, we look to target you, the customer, with our banners and adverts. Even when you’re using other websites and services are not associated with us.

15. We hold your personal information for as long as you have an account with us. As long as it is needed to provide services to you or as long as it is necessary in order to produce support related activities.

16. You can stop receiving any form of marketing messages from us by letting us know via updating your account settings to reflect this new request, or clicking on the ‘unsubscribe’ link in any email you receive from us and last but not least getting in touch and contacting our customer services team directly.

17. You have a lot of rights:

The right to be informed about how your personal information is being used by companies
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we purge your data, stop processing it or collecting it in some circumstances
The right to stop direct marketing messages
The right to request that we transfer elements of your data either to you or another service provider
The right to complain to your country’s data protection regulator

18. If you have any questions or feedback, if you would like to us to stop using your information, if you want to exercise any of your rights mentioned above or if you have a complaint? Please contact us.

19. By using the Mydollishhair website you agreed to us placing cookies on your device and accessing the information stored within these cookies when you visit or use our services in the future. Please note that deleting or disabling the use of cookies may affect your experience and limit the functionality you can use.